Corporate report

Independent Examiner of Complaints Annual Report 2023 to 2024

Annual report of the Independent Examiner of Complaints (IEC).

• From: Office for the Independent Examiner of Complaints
• Published: 4 October 2024

Documents

Independent Examiner of Complaints Annual Report 2023 to 2024

PDF, 1.1 MB, 40 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Report from the Independent Examiner of Complaints (IEC) on:

• the general approach to administering the complaints accepted for examination
• the volume of referrals
• case examples and opportunities for service improvement

We are aware this PDF publication may have accessibility issues. We are reviewing this so that we can fix it.

Read more about our accessible documents policy.

Published 4 October 2024