Research and analysis

Infection concern on public transport

Qualitative research exploring people’s concerns about infections such as flu, coughs, colds and COVID-19 in relation to their public transport use.

• From: Department for Transport
• Published: 26 September 2024

Documents

Infection concern on public transport

PDF, 800 KB, 53 pages

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Details

This report presents the findings of research aiming to:

• understand people’s infection concerns when using public transport
• understand the behaviour changes arising from people’s concerns and what underpins them
• understand the impacts that these changes have on people’s lives (for example, financial, social or mental health impacts)
• explore how passengers with different levels of infection concern could collectively benefit from an improved user experience and therefore either enable or increase their public transport use

The research was commissioned by the Department for Transport and was conducted by external research bodies Frontier Economics and BMG Research.

Fieldwork was conducted between January and February 2024.

Published 26 September 2024