FOI 153: Number of complaints about companies and directors received and how many were rejected or investigated
Updated 15 February 2021
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Our ref: FOI20/21-153
Date: 21 December 2020
Dear ,
Re: Freedom of Information Act 2000
Thank you for your email of 24 November 2020 in which you requested from the Insolvency Service details of:
“how many complaints have been received about companies and directors by the Compliance and Targeting Team of the Insolvency Service, how many were rejected and how many actually investigated”.
Your request has been dealt with under the Freedom of Information Act 2000 (FOIA).
I can confirm the agency holds the information that you have requested in the absence in your request of any details for date ranges I have provided answers to your questions below:
- Between 1 April 2019 and 31 March 2020, 4,335 complaints were received which resulted in 289 investigations being commenced.
- From 1 April 2020 to 17 December 3,566 complaints were received which resulted in 63 investigations being commenced.
You should be aware that a single investigation may be linked to more than one complaint and the data above relates to complaints about live companies and investigations commenced under the Companies Acts.
If you are not satisfied with the response we have provided you and would like us to reconsider our decision by way of an internal review (IR), please contact our Information Rights Team at [email protected] or by post at:
Information Rights Team
The Insolvency Service
3rd Floor
Cannon House
18 Priory Queensway
Birmingham
B4 6FD
United Kingdom
You also have the right to contact the Information Commissioner's Office (ICO) if you wish for them to investigate any complaint you may have regarding our handling of your request. However, please note that the ICO is likely to expect an IR to have been completed in the first instance.
Yours sincerely,
Information Rights Team
The Insolvency Service
The Department for Business, Energy and Industrial Strategy, Official receivers and the Adjudicator are Data Controllers in respect of personal data processed by the Insolvency Service. For the details about how personal data is processed by the agency, please see the full Insolvency Service Personal Information Charter here: https://www.gov.uk/government/organisations/insolvency-service/about/personal-information-charter