Independent report

Inspection report of the UK Border Agency's (UKBA) handling of complaints and MP correspondence, July 2010

Independent Chief Inspector of Borders and Immigration (ICIBI) report on UKBA's handling of complaints and MPs' correspondence, July 2010.

• From: Independent Chief Inspector of Borders and Immigration
• Published: 7 July 2010

Documents

ICIBI report on the UK Border Agency's handling of complaints and MPs' correspondence, July 2010

PDF, 480 KB, 84 pages

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Details

The report looks at how UKBA managed complaints handling and MPs’ correspondence, and the impact on its customers.

This report covers:

• ICIBI findings
• ICIBI recommendations to UKBA

UKBA is now part of the Home Office.

Published 7 July 2010