Investigating client's complaints: Practice note
OISC practice note for registered organisations when investigating client’s complaints.
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This practice note from the Office of the Immigration Services Commissioner (OISC) identifies points for a registered organisation to consider, when they receive a complaint from a client.
It includes a template letter to send to complainants and information on:
- investigating a complaint
- evaluating your complaint
- alternative dispute resolution
Updates to this page
Published 20 May 2016Last updated 24 April 2017 + show all updates
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HTML version uploaded
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First published.