Research and analysis

Joint Childcare Service - experiences of parents and childcare providers

Research to track the experiences of parents and childcare providers throughout the early stages of the national rollout of the Tax-Free Childcare and 30 hours free childcare schemes.

• From: HM Revenue & Customs
• Published: 3 September 2020

Documents

Joint Online Childcare Service Customer Experience Study

Ref: HMRC Research Report 588

PDF, 1.31 MB, 61 pages

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Joint Childcare Service study - technical report

PDF, 1.03 MB, 102 pages

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Details

HM Revenue and Customs (HMRC) commissioned this research to track the experiences of parents and childcare providers using the Joint Childcare Service, which includes the Tax-Free Childcare and 30 hours free childcare schemes.

It is accompanied by a technical report, which explains in greater depth, the methodology, survey design and analysis.

This customer experience survey was carried out by IFF Research in 5 waves between October 2017 and January 2020, with a small qualitative follow up element. Parents took part at each wave, and childcare providers took part at waves one, three and five.

Published 3 September 2020