Corporate report

Fraud sector charter: telecommunications

A voluntary commitment from telecommunications providers to reduce fraud.

From:
Home Office
Published
21 October 2021
Last updated
21 November 2022 — See all updates
This was published under the 2019 to 2022 Johnson Conservative government

Documents

Fraud sector charter: telecommunications (accessible version)

HTML

Fraud sector charter: telecommunications

PDF, 305 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Under the telecommunications charter, providers have agreed to tackle fraud through a 9-point action plan. The telecommunications providers have committed to:

  • identify and implement techniques to block scam calls and share data on the source of these calls across the sector
  • identify and implement techniques to block smishing texts
  • work with banks to strengthen authentication checks at the point a device contract is applied for and at the point a customer requests to move their number to a new provider

Updates to this page

Published 21 October 2021
Last updated 21 November 2022 + show all updates

  1. Addition of TalkTalk to the list of signatories.

  2. Added HTML accessible version.

  3. First published.

Sign up for emails or print this page

Related content