Guidance

Behaviours and informal complaints resolution (JSP 763)

A guide for all Ministry of Defence (MOD) service and civilian personnel on behaviours and the informal complaints resolution process.

• From: Ministry of Defence
• Published: 15 December 2010
• Last updated: 19 November 2024 — See all updates

Documents

JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy)

Ref: JSP 763

PDF, 458 KB, 41 pages

JSP 763: Behaviours and informal complaints resolution - Part 2 (Procedure)

PDF, 730 KB, 43 pages

Details

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contribute to an inclusive working environment where everyone can excel.

Published 15 December 2010
Last updated 19 November 2024 + show all updates

1. 19 November 2024

   Updated JSP 763: Behaviours and informal complaints resolution - Part 1 (Policy) and Part 2 (Procedure).

2. 28 November 2022

   Hyperlinks updated in JSP 763.

3. 1 July 2021

   Updated: JSP 763: Behaviours and informal complaint resolution - Part 1 (Directive) and Part 2 (Guidance) and updated page details.

4. 24 July 2013

   Added updated document.

5. 1 July 2013

   Updated JSP document added efffective from 1 July 2013.

6. 15 December 2010

   First published.