Correspondence

Letter from the CMA to secondary ticket websites on consumer law

Open letter to secondary ticket websites about their obligations to buyers under consumer protection law.

• From: Competition and Markets Authority
• Published: 16 March 2015

Documents

Open letter to secondary ticket websites

PDF, 157 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This letter sets out the Competition and Markets Authority’s expectations for future conduct in the secondary ticketing sector.

This is to remind secondary ticketing platforms or those who act as brokers of their obligations to buyers under consumer protection law.

The letter also builds upon the undertakings given to 4 secondary ticket websites to offer improved information to buyers about the tickets listed on their sites.

Find out more:

• Secondary ticket websites: advice for consumers
• Secondary ticketing websites case page

Published 16 March 2015