Research and analysis

Linkages between customer behaviour and remedies

Materials presented at the launch of the UKCN consumer remedies project on 20 September 2016.

• From: Competition and Markets Authority
• Published: 23 February 2017

Documents

The role of demand-side remedies in driving effective competition

PDF, 811 KB, 23 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

How can consumer power be harnessed to improve market outcomes?

PDF, 707 KB, 9 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Economics for effective regulation

PDF, 498 KB, 14 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Integrating consumer research into the remedy delivery process

PDF, 235 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The project aims to improve UK Competition Network (UKCN) members’ understanding of the selection, design, testing and evaluation of demand-side remedies.

The documents provide an overview of the types of remedies that may be used in customer-facing markets.

Recent case studies are used to discuss the effectiveness of these remedies and to share lessons learnt about existing best practice and challenges in this area.

Published 23 February 2017