New LRS password reset self-service now available
Updated 4 August 2021
Applies to England, Northern Ireland and Wales
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This publication is available at https://www.gov.uk/government/publications/lrs-organisation-portal/new-lrs-password-reset-self-service-now-available
LRS password self-service
LRS has introduced new functionality for users to proactively and securely self-reset and change their login passwords with ease from the LRS organisation portal.
The new self-service requires individuals to have one unique email address per organisation (UKPRN number) that is only accessible by you (shared accounts are not permitted).
You will be prompted to verify your email address when logging into the portal. Following this, an email will be sent to the email account provided. It will contain a link to verify the email address. Once your email is verified you can continue to login into the portal.
Please ensure you can accept emails from: [email protected]. Please check with your own IT Support Team. Please also check your junk or spam folders.
Password reset responsibility
In future, if you forget your password you will no longer have to remember answers to your secret questions, instead you can select ‘I have forgotten my password’, and a password reset email will be sent to your verified email address.
The helpdesk and super users won’t have the ability to reset passwords. It is each user’s responsibility to ensure their email address is maintained at all times.
Non-verified email addresses
Super users will have the ability to resend the email containing the link to verify a user’s email address and maintain user details including email addresses.
Before re-sending the link, we recommend, the super user and user validate the correct email address details are held by LRS.
Important information for super users
Housekeeping
Super users should perform some essential housekeeping:
- delete any unused user accounts
- validate email details with the user community to ensure the correct information is held by LRS
- identify any users using the same or generic email addresses and update these accounts to a unique email address
Creating new user accounts
A temporary password will no longer be created when registering new user accounts. Users will receive an email to verify their email details and create a password.
Super users will also have the ability to resend verification emails to new users if their link expires in order to complete the registration.
Where an existing user has not verified their email details and has forgotten their password, super users can resend a link so the email can be verified and the password can be reset.