Research and analysis

Move to Universal Credit for Tax Credit Couples Qualitative Research

The aim of this research is help understand the Move to Universal Credit customer journey for Tax Credit couples and factors that influenced their decision to make a Universal Credit claim or not.

• From: Department for Work and Pensions
• Published: 17 December 2024

Documents

Move to Universal Credit for Tax Credit Couples: Qualitative Research

Ref: ISBN 978-1-78659-785-4, Ad Hoc Research Report 106

PDF, 262 KB, 31 pages

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Move to Universal Credit for Tax Credit Couples: Qualitative Research (PowerPoint)

Ref: ISBN 978-1-78659-785-4, Ad Hoc Research Report 106

MS PowerPoint Presentation, 310 KB

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Move to Universal Credit for Tax Credit Couples Technical Report

Ref: ISBN 978-1-78659-785-4, Ad Hoc Research Report 106

PDF, 753 KB, 68 pages

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Details

Research background 

We commissioned this report to better understand the Move to Universal Credit customer journey for Tax Credit couples and provide an insight into claimant behaviour during the three-month period after the receipt of a migration notice. Additionally, we sought insight into the dynamic of the couples during the Move to Universal Credit customer journey including looking into who read the migration notice, who is responsible for finances and who researched making their UC claim. Finally, we explored the factors that influenced couples to make a Universal Credit claim or not.  

Contribution to the evidence base  

This research contributes to the body of evidence on Universal Credit that can be used to inform Policy and Programme decisions in the future.  

Research value 

This research will help Policy and Programme colleagues better understand the customer journey for Tax Credit couples moving onto Universal Credit and identify areas for improvement in the Move to Universal Credit activity.

Published 17 December 2024