Guidance

Add or update a MyHMCTS user account

Updated 26 July 2023

1. Before you start

This guide is for MyHMCTS account administrators. Before you can add or update a MyHMCTS user account, you and your organisation must have completed other steps:

1. Registered your organisation with MyHMCTS
2. Set up your MyHMCTS user account

Please read the MyHMCTS registration guidance for further information and instructions. If your organisation has an account already, contact the existing administrator to arrange for your account creation.

Once you have a MyHMCTS account, you can sign in to manage the organisation using your email address and password.

2. View your organisation and user details

1. Once you have signed in, you will see a screen that shows the organisation details as registered.

2. If you need to change the organisation details, email [email protected]. Please provide the name of your organisation and the change of details.

3. To see the full list of users that are part of your organisation, select ‘Users’ in the black banner.

3. Add a user account

As an account administrator, you are responsible for inviting users to join the organisation’s MyHMCTS account. You can add as many users as you need.

1. Within the ‘Users’ tab, select the green ‘Invite user’ button.

2. You will see a screen to enter the name, email address and select what access permissions you would like to give the user. Enter the user’s details and appropriate permission level, then select ‘Send invitation’.

3. Once you have invited a user, they will receive a password creation request email to finish setting up the account.

4. They must create their password within 20 days. If the password is not created in time, you can re-invite them.

5. The users account status will display as pending until they have activated their account. You can view a user’s account from within the ‘Users’ tab and by selecting the user’s name.

6. You will see a screen showing that the user has not activated their account. Select ‘Resend invitation’.

7. You will then see a screen with the user’s details. Reconfirm what access permissions you would like to give them. Then select ‘Send invitation’.

4. View and update a user’s account

1. You can view a user’s account from within the ‘Users’ tab, by selecting the user’s name. A screen showing that users details will appear.

This will tell you the user’s name, email address and the access permissions. This will help you confirm if you need to update the account.

2. To update the access permissions select ‘Change’ next to the permissions. You will see a screen that allows you to select or unselect permissions. Choose the correct permissions, then select ‘Submit’.

You will return to the account details with the updated information.

5. Remove a user’s account access

You can remove a user’s account access if they have left the organisation. You do this by ‘suspending’ their account.

Before suspending a user’s account, you must make sure their cases have been shared. The user should do this before they leave. If they do not, you must do so before suspending the account. You can do this for the services that have the ‘share a case’ functionality.

For services that do not have share a case functionality, the cases must be removed from MyHMCTS. Contact the service for the user’s cases to tell them the user is leaving or has left. Ask for the email be updated to another user to receive future notifications. Any affected cases will revert to the paper process for that service.

1. Select the user’s name from within the ‘Users’ tab. Then select ‘Suspend account’.

Suspending an account removes the user’s access immediately and they will not be able to login to MyHMCTS.

Do not suspend an account if you need to re-invite the user because of an error in their email address or name. If the error is in the name or email address you can re-invite the user with the correct details.

If an account has been suspended in error, contact [email protected] to ask for the account to be unsuspended. Include the reason the account needs to be unsuspended.

6. Add an account administrator

You can appoint an account administrator at the invitation stage (1) or any time after their account has been created (2).

1. In the ‘invite user’ screen when adding a user, enter the users details and select all 4 permissions levels. Then select ‘Send invitation’.

2. Follow the steps to edit a user, then on the ‘Edit user screen’ make sure all boxes are checked. Then select ‘Submit’.

7. Get help with MyHMCTS

Accessing and managing your MyHMCTS account

If you are having trouble accessing MyHMCTS, make sure you are using the correct link:

• to manage the organisation or a user’s account, or to view assigned and unassigned cases, use https://manage-org.platform.hmcts.net

• to manage a case, use https://manage-case.platform.hmcts.net

You should also make sure you:

• check your internet browser is up to date – we recommend you use Google Chrome or Microsoft Edge (you cannot use Internet Explorer or Apple Safari)

• clear your cookies and your cache

• check your firewall and security settings

We recommend that you bookmark or favourite MyHMCTS in your internet browser. You should only create the bookmark or favourite once you have signed in and are on the homepage. Do not create it from the sign in or verification pages, or while you have a case or organisation open.

If you are still having trouble accessing MyHMCTS, try using a different device to sign in.

If you have an IT support team, they will be able to help with any device, browser and security issues.

If you need additional support with your MyHMCTS account, email [email protected]. We aim to respond within 5 working days.

Managing cases and case access in MyHMCTS

Find guidance for case administration tasks in MyHMCTS, including filing a notice of change.

If you need support with a particular case or with managing a case in MyHMCTS, see the appropriate service guidance to find out who to contact.

Find a list of links to service guidance in our guide on submitting or responding to an application.