Guidance

MyHMCTS: How to use online divorce services

Guides for legal professionals using online old law divorce services with MyHMCTS. These guides are for applications submitted before April 2022.

• From: HM Courts & Tribunals Service
• Published: 19 October 2020
• Last updated: 28 July 2023 — See all updates

Documents

Submitting a case with share a case function

PDF, 2.41 MB, 35 pages

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Respondent solicitor guide

PDF, 2.41 MB, 29 pages

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Amend your petition

PDF, 1.24 MB, 11 pages

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Deemed and Dispensed Service Applications

PDF, 1.07 MB, 7 pages

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Alternative Service Journey and General Applications

PDF, 791 KB, 7 pages

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Completing an acknowledgement of service

PDF, 1.81 MB, 13 pages

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Responding to an Acknowledgment of Service for represented respondents

PDF, 400 KB, 5 pages

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Applying for a decree nisi and decree absolute

PDF, 2.27 MB, 19 pages

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Decree nisi clarification and amend petition

PDF, 2 MB, 21 pages

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Details

Changes to applying for a divorce

The process for getting divorced has changed. If you started an application before 31 March 2022, you should use the guides on this page. If you have not started an application, or you started it on or after 6 April 2022, use the guides for the new divorce service.

These guides are legal professionals and describe the steps you need to use online services for divorce on MyHMCTS:

• Submitting a case
• Requesting a personal service
• Amend your petition
• Deemed and dispensed service applications
• Alternative service journey and general applications
• Completing an acknowledgement of service
• Responding to an acknowledgment of service for represented respondents
• Applying for a decree nisi and decree absolute
• Decree nisi clarification and amend petition for solicitors

Get help with MyHMCTS

Managing cases and case access in MyHMCTS

If you need support with case details or with managing a case in MyHMCTS, contact the court and tribunal service centre (CTSC):

Webchat
Telephone: 0300 303 0642
Monday to Friday, 8am to 6pm
Closed on bank holidays
Email: [email protected]

Find guidance for case administration tasks in MyHMCTS

Accessing your MyHMCTS account

If you are having trouble accessing MyHMCTS, make sure you are using the correct link. To manage a case, you must use https://manage-case.platform.hmcts.net.

You should also make sure you:

• check your internet browser is up to date – we recommend you use Google Chrome or Microsoft Edge (you cannot use Internet Explorer or Apple Safari)
• clear your cookies and your cache
• check your firewall and security settings

We recommend that you bookmark or favourite MyHMCTS in your internet browser. You should only create the bookmark or favourite once you have signed in and are on the homepage. Do not create it from the sign in or verification pages, or while you have a case or organisation open.

If you are still having trouble accessing MyHMCTS, try using a different device to sign in.

If you have an IT support team, they will be able to help with any device, browser and security issues.

If you have an issue with your MyHMCTS account, you should contact an account administrator in your organisation.

If you need additional support with your MyHMCTS account, email [email protected]. We aim to respond within 5 working days.

Published 19 October 2020
Last updated 28 July 2023 + show all updates

1. 28 July 2023

   Added new help information to details

2. 8 June 2021

   Uploaded a new version of "Submitting a case with share a case function".

3. 27 April 2021

   Brand new respondents solicitor guide, removal of personal service guide

4. 25 February 2021

   Addition of guides for Deemed and Dispensed Service Applications, Alternative Service Journey and General Applications and Responding to an Acknowledgment of Service for represented respondents

5. 3 February 2021

   Uploaded updated version of the Submitting a case guidance.

6. 19 November 2020

   Updated submitting a case PDF includes information about more common issues users have and guidance to avoid them.

7. 28 October 2020

   Submitting a case guidance document replaced with updated version.

8. 19 October 2020

   First published.