Research and analysis

National Careers Service satisfaction and progression surveys: 2013 to 2014 report

Survey of National Career Service customers for the year ending March 2014. BIS research paper number 192.

• From: Department for Business, Innovation & Skills
• Published: 10 December 2014

Documents

National Careers Service satisfaction and progression surveys: annual report (April 2013 to March 2014 fieldwork)

Ref: BIS/14/P161

PDF, 1.09 MB, 154 pages

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National Careers Service satisfaction and progression surveys: annual report 2013 to 2014 - data tables

MS Excel Spreadsheet, 53.6 KB

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Details

This research looked at National Careers Service (NCS) users satisfaction and progression after their telephone call, meeting with an adviser or visit to the website. The survey took place between April 2013 and March 2014.

This is the second year we have collected research evidence of user experience of using the NCS website. You can view the first survey of NCS website users. It’s the third year of research of telephone and face-to-face customers. You can view the first and second surveys of telephone and face to face customers.

Published 10 December 2014