Guidance

Discretionary advice service privacy notice

Updated 13 November 2024

Applies to England

© Crown copyright 2024

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected].

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/natural-england-privacy-notices/discretionary-advice-service-privacy-notice

Who collects your personal data

The data controller is Natural England at:

Foss House, Kings Pool, 1-2 Peasholme Green, York, Y01 7PX

Send questions about how Natural England uses your personal data and your associated rights to the Data Protection Manager at [email protected] or:

Natural England, County Hall, Spetchley Road, Worcester, WR5 2NP

The Data Protection Officer for the Department for Environment, Food and Rural Affairs (Defra) group is responsible for checking that Natural England complies with legislation. You can contact them at [email protected] or:

Department for Environment, Food and Rural Affairs, SW Quarter, 2nd floor, Seacole Block, 2 Marsham Street, London SW1P 4DF

What personal data’s collected and how it’s used

Natural England collects and stores the information you fill in on request forms, including your name and address.

The data allows Natural England to:

  • contact you with the advice you need
  • create a discretionary advice contract
  • invoice you for the charged advice

Processing is necessary to enter into a contract with you and and manage its performance.

The processing of your data is not based on consent. You cannot withdraw it.

Who Natural England shares your personal data with

Natural England does not routinely share your information with other organisations. If there’s a need, we will make best endeavours to contact you.

Natural England respects your personal privacy when responding to access to information requests. Natural England only shares information when necessary to meet the statutory requirements of the Environmental Information Regulations 2004 and the Freedom of Information Act 2000.

How long Natural England holds personal data

Natural England keeps your personal data for 7 years after the end of the contract.

What happens if you do not provide the data

Natural England cannot enter into a contract with you to provide discretionary advice.

Use of automated decision-making or profiling

The information you provide is not used for:

  • automated decision making (making a decision by automated means without any human involvement)
  • profiling (automated processing of personal data to evaluate certain things about an individual)

Transfer of data outside the European Economic Area (EEA)

Natural England will not transfer your date outside the EEA.

Your rights

Find out about your individual rights under the General Data Protection Regulation (GDPR), the Data Protection Act 2018.

Complaints

You have the right to make a complaint to the Information Commissioner’s Office at any time.

Natural England’s personal information charter

Natural England’s personal information charter explains more about your rights over your personal data.

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