Neighbourhood and Community Standard
Outcomes landlords must deliver about engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Applies to England
Documents
Details
Community standards 1 April 2024
1. Required outcomes
1.1 Safety of shared spaces
1.1.1 Registered providers must work co-operatively with tenants (see the glossary of terms for a definition), other landlords and relevant organisations to take all reasonable steps to ensure the safety of shared spaces (^1).
1.2 Local cooperation
1.2.1 Registered providers must co-operate with relevant partners to promote social, environmental and economic wellbeing in the areas where they provide social housing.
1.3 Anti-social behaviour and hate incidents
1.3.1 Registered providers must work in partnership with appropriate local authority departments, the police and other relevant organisations to deter and tackle anti-social behaviour (ASB) and hate incidents in the neighbourhoods where they provide social housing.
1.4 Domestic abuse
1.4.1 Registered providers must work co-operatively with other agencies tackling domestic abuse and enable tenants to access appropriate support and advice.
2. Specific expectations
2.1 Local cooperation
2.1.1 Registered providers, having taken account of their strategic objectives, the views of tenants and their presence within the areas where they provide social housing, must:
a) identify and communicate to tenants the roles registered providers play in promoting social, environmental and economic wellbeing and how those roles will be delivered; and
b) co-operate with local partnership arrangements and the strategic housing function of local authorities where they are able to assist local authorities in achieving their objectives.
2.2 Anti-social behaviour and hate incidents
2.2.1 Registered providers must have a policy on how they work with relevant organisations to deter and tackle ASB in the neighbourhoods where they provide social housing.
2.2.2 Registered providers must clearly set out their approach for how they deter and tackle hate incidents in neighbourhoods where they provide social housing.
2.2.3 Registered providers must enable ASB and hate incidents to be reported easily and keep tenants informed about the progress of their case.
2.2.4 Registered providers must provide prompt and appropriate action in response to ASB and hate incidents, having regard to the full range of tools and legal powers available to them.
2.2.5 Registered providers must support tenants who are affected by ASB and hate incidents, including by signposting them to agencies who can give them appropriate support and assistance.
2.3 Domestic abuse
2.3.1 Registered providers must have a policy for how they recognise and effectively respond to cases of domestic abuse.
2.3.2 Registered providers must co-operate with appropriate local authority departments to support the local authority in meeting its duty to develop a strategy and commission services for victims of domestic abuse and their children within safe accommodation.
(^1) ‘Shared spaces’ are those spaces associated with a registered providers’ homes and used by their tenants that are not the responsibility of the landlord, as opposed to communal areas where landlords have direct responsibilities for ensuring their safety and maintenance.
Updates to this page
Published 1 March 2012Last updated 2 April 2024 + show all updates
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Updated to reflect changes to consumer standards from 1 April 2024
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First published.