Guidance

NHS Patient Experience Framework

In October 2011 the NHS National Quality Board (NQB) agreed on a working definition of patient experience to guide the measurement of patient experience across the NHS.

• From: Department of Health and Social Care
• Published: 22 February 2012

Applies to England

Documents

NHS Patient Experience Framework

PDF, 45.6 KB, 1 page

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Details

This framework outlines those elements which are critical to the patients’ experience of NHS Services.

Published 22 February 2012