Statutory guidance

OISC complaints scheme - June 2023

How the Office of the Immigration Services Commissioner (OISC) deals with complaints against people providing immigration services.

• From: Office of the Immigration Services Commissioner
• Published: 9 December 2012
• Last updated: 1 June 2023 — See all updates

Documents

OISC Complaints Scheme 2023

PDF, 405 KB, 15 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This document explains how the OISC deals with complaints against people who:

• provide immigration advice or services
• are employed by a regulated organisation and are working under its supervision

It also provides details of our new correspondence address.

Published 9 December 2012
Last updated 1 June 2023 + show all updates

1. 1 June 2023

   The correspondence address has been updated.

2. 24 March 2020

   UPDATED 2020 version of the scheme

3. 17 May 2017

   HTML version added

4. 8 June 2015

   New OISC complaints scheme has been published.

5. 9 December 2012

   First published.