Research and analysis

Online services in general practice: patterns of use and barriers to uptake

This project is in line with the national ambition to support the adoption of a range of technology initiatives in general practice.

• From: Public Health England
• Published: 30 September 2021

Documents

A project to explore patterns of use of online services in general practice across Surrey Heath CCG and barriers to their uptake: project report

Ref: PHE publications gateway number GOV-9248

PDF, 3.49 MB, 79 pages

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Appendix 1: Online services currently available in Surrey Heath

Ref: PHE publications gateway number GOV-9248

PDF, 138 KB, 2 pages

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Appendix 2: Scope of project

Ref: PHE publications gateway number GOV-9248

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Appendix 3: A review of the evidence relating to the effectiveness of technology and online service use in improving access to general practice: July to December 2017

Ref: PHE publications gateway number GOV-9248

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Appendix 4: GP Extended access project briefing paper: request for information from Surrey Heath GP Federation

Ref: PHE publications gateway number GOV-9248

PDF, 148 KB, 3 pages

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Appendix 5: Insight gathering themes

Ref: PHE publications gateway number GOV-9248

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Details

The aims of the project were to achieve a better understanding of the needs of segments of the population through:

• reviewing the evidence relating to the effectiveness of online services to support general practice
• using the Mosaic Public Sector Tool to segment the Surrey Heath CCG population according to their use of online services, thereby identifying groups that are more and less likely to use these services
• analysing the use of online services by the Surrey Heath CCG population to identify any associations between patterns in usage and demographic factors
• conducting insight gathering work to explore barriers and enablers to the use of GP online services

The report is mainly intended for commissioners and providers of GP services.

Published 30 September 2021