Guidance

Parents and grandparents, why we need their details: caseworker guidance

This document tells HM Passport Office staff what information we need about a customer’s parents and grandparents and what to do if information is missing.

From:
HM Passport Office
Published
15 February 2024
Last updated
7 October 2024 — See all updates

Documents

Parents and grandparents: why we need their details

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Details

When a customer applies for a passport, they may need to give details of their:

  • parents
  • maternal and paternal grandparents

We use parent and grandparent details to:

  • confirm the customer’s identity
  • confirm the customer’s claim to British nationality
  • find out who has parental responsibility or legal guardianship of a child
  • check there are no vulnerability or safeguarding concerns

Updates to this page

Published 15 February 2024
Last updated 7 October 2024 + show all updates

  1. This guidance has been updated to explain that customers will add their parents' immigration reference number in section 8 of the paper form where this is needed and how examiners processing paper applications on Digital Application Processing deal with the no parent details task.

  2. First published.

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