Guidance

PCA review into how pub companies manage repairs and dilapidations under the Pubs Code

This report provides the findings of a thematic review into how pub companies manage repairs and dilapidations under the Pubs Code.

• From: Pubs Code Adjudicator
• Published: 12 October 2023

Applies to England and Wales

Documents

PCA review into how pub companies manage repairs and dilapidations under the Pubs Code.

PDF, 453 KB, 10 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Pubs Code Adjudicator (PCA) has identified that the results from the 2023 PCA Tied Tenant Survey show a continued level of dissatisfaction from tied tenants regarding the way in which pub companies handle repairs and dilapidations.

Wanting to understand the reasons behind this, the PCA has undertaken a thematic review of repairs and dilapidations and has informally consulted with pub companies and the British Institute of Innkeeping (BII) to begin to understand the reasons behind the survey results.

The results of the review will assist the PCA in encouraging pub companies to identify what is driving levels of dissatisfaction and to manage this swiftly and effectively.

Published 12 October 2023