Transparency data

Service standards performance data 2016-2017

Performance data against the regulator's service standards for 2016-2017.

• From: Regulator of Social Housing
• Published: 3 December 2019
• Last updated: 3 December 2019 — See all updates

Applies to England

Documents

Service standards performance data 2016 to 2017

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Service standards performance data 2016 to 2017

PDF, 180 KB, 4 pages

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Details

The Regulator of Social Housing has in place a range of statutory processes and provides services to the regulated social housing sector and its stakeholders.

The service standards page clearly sets out how we handle enquiries and complaints, and the timescales within which people can expect a response to a query or complaint.

The service standards are in place to give a clear indication of the level of service people getting in touch with the regulator on various matters can expect. The data gives a rating of our performance against the service standards and provides explanations where necessary.

Published 3 December 2019
Last updated 3 December 2019 + show all updates

1. 3 December 2019

   First published.

2. 3 December 2019

   2018-2019 performance data added

3. 5 March 2019

   Service standard performance data 2017/2018 published.