Guidance

Specialist Quality Mark Services from October 2022

Information for organisations interested in administering LAA's Specialist Quality Mark from October 2022.

Applies to England and Wales

Documents

Update on tender launch

Postponement notice of tender launch

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SQM post-market engagement further information

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SQM services market engagement presentation

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Details

Latest Updates

1 July 2022 - Notice of Outcome: SQM Services from 1 October 2022

We have today published the outcome of the recent tender for the Procurement of SQM Services in England and Wales from 1 October 2022.

The successful Provider can be found in the ‘documents’ section above.

Previous Updates

We have today published the Frequently Asked Questions (FAQ) document relating to the tender to administer the Legal Aid Agency’s Specialist Quality Mark.

The FAQ can be found in the ‘documents’ section at the top of this page.

The deadline for submitting a tender for this procurement process is 5:00pm on 10 March 2022.

14 February 2022 - Publication of a notice to amend the IFA for the procurement process to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022

We have today issued an amendment notice to the procurement process to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022 to amend the IFA. This note can be found in the ‘documents’ section above.

An amended version of the IFA (Version 2) can be found in the ‘documents’ section above.

An amended version of the IFA can also be found in the ‘attachments’ section of itt 699 – Selection Questionnaire for the delivery of Specialist Quality Mark (SQM) Audit Services from October 2022’ and itt 700 - ‘Invitation to Tender to deliver Specialist Quality Mark (SQM) Audit Services from October 2022’ within the e-Tendering system.

9 February 2022 - Publication of a notice to amend the Financial Viability Risk Assessment (‘FVRA’) Pro Forma template for the procurement process to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022

We have today issued an amendment notice to the procurement process to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022 to amend the Financial Viability Risk Assessment (‘FVRA’) Pro Forma template. This note can be found in the ‘documents’ section above.

An amended version of the template can be found in the ‘attachments’ section of itt 699 - ‘Selection Questionnaire for the delivery of Specialist Quality Mark (SQM) Audit Services from October 2022’ within the e-Tendering system.

27January 2022 – Specialist Quality Mark (SQM) Service procurement process opens

We have today opened a procurement opportunity to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022.

The deadline for the submission of tenders for this procurement process is 5:00pm on 10 March 2022.

To submit a complete tender, organisations must submit a response to both:

  • The Selection Questionnaire (SQ); and
  • The Invitation to Tender (ITT) for this service.

The Information for Applicants (IFA) document is available in the ‘documents’ section at the top of this page. The IFA provides full details about the procurement process, including the criteria that Applicants must meet.

Contract documentation is available on the Specialist Quality Mark auditing services agreement 2022 page.

Applicants are strongly advised to read the SQM Contract in full to ensure they understand the full nature and extent of the obligations they are proposing to accept.

Documentation on the SQM Standard and SQM Guidance is available on the Legal Aid Agency quality standards page.

Tender responses must be made online through the LAA’s e-Tendering system.

A helpline has been set up to support you if you have technical problems with the e-tendering system: [email protected]; 0800 069 8630.

If you have any questions about the IFA document, these must be raised through the e-Tendering system by 11:59pm on 10 February 2022.

Questions of wider interest will be collated and answered through a frequently asked questions document which will be published on this webpage during the week commencing 14 February 2022.

18 January 2022 - LAA Specialist Quality Mark: Procurement timetable further update

The last update on the procurement timetable was that the LAA expected its procurement process to begin in late January 2022, with services under the new contract beginning from 1 October 2022.

This update is to advise that it remains our intention to begin the procurement process before the end of January 2022.

Further details on this decision can be found in the ‘documents’ section above.

19 October 2021 - LAA Specialist Quality Mark: Procurement timetable update

The LAA has reviewed its requirement and the timetable for placing a new contract and now expects its procurement process to begin in late January 2022, with services under the new contract beginning from 1 October 2022.

Further details on this decision can be found in the ‘documents’ section above.

29 July 2021 - Post-market engagement event information

Following the online market engagement session to provide information on the SQM service to interested organisations, we have today published the presentation given at the session, and further information in response to questions raised at the session. These can be found in the ‘documents’ section above.

23 June 2021 – Publication of Prior Information Notice

We have published a Prior Information Notice to alert interested organisations of our future intention to procure a new contract to administer the SQM scheme.

Notices are available from the Find a Tender Service and Contracts Finder.

Interested organisations can register for an on-line market engagement session to find out more and to inform certain elements of the service design. To register for market engagement please email [email protected] by no later than 7 July 2021.

Full detail of the procurement process will be detailed in the invitation to tender.

Updates to this page

Published 19 October 2021
Last updated 1 July 2022 + show all updates
  1. publication of the outcome of the recent tender for the Procurement of SQM Services in England and Wales from 1 October 2022.

  2. Publication of the Frequently Asked Questions (FAQ) document relating to the tender to administer the Legal Aid Agency’s Specialist Quality Mark.

  3. Amendment notice published to correct an error in the Bravo helpdesk phone number used in the IFA.

  4. Publication of a notice to amend the Financial Viability Risk Assessment (‘FVRA’) Pro Forma template for the procurement process to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022

  5. Details published for the procurement opportunity to administer the LAA’s Specialist Quality Mark (SQM) auditing service from 1 October 2022 which opens today.

  6. Published update is to advise that it remains the LAA's intention to begin the SQM procurement process before the end of January 2022.

  7. First published.

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