Guidance

Supporting documents not available: caseworker guidance

Tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

• From: HM Passport Office
• Published: 22 March 2021
• Last updated: 15 October 2024 — See all updates

Documents

Supporting documents not available (accessible)

HTML

Supporting documents not available

PDF, 252 KB, 15 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff how to deal with an application if a customer cannot send us the supporting documents we need to prove their identity, entitlement and British nationality.

Published 22 March 2021
Last updated 15 October 2024 + show all updates

1. 15 October 2024

   This guidance has been updated. A full list of the changes is in the document.

2. 25 October 2022

   Updated guidance to reflect the change in sovereign.

3. 3 October 2022

   Accessible version added.

4. 22 March 2021

   First published.