Research and analysis

Technology and Trust and Safety

Research on the technology needs of Trust and Safety practitioners and what good practice can be used to tackle online harms.

• From: Department for Science, Innovation and Technology
• Published: 10 October 2024

Documents

Technology and Trust and Safety

PDF, 6.69 MB, 52 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

“Trust and Safety” refers to efforts by digital services to handle harmful content and behaviour online.

Safety tech companies and leaders aim to use technology to help keep users safe online. Despite challenges, Trust and Safety roles are increasing in number tech firms, with more focus on user experience and early involvement in product development.

More investment in technology will support this growth while creating opportunities for the UK safety tech sector. Indeed, 88% of sampled organisations intend to invest in trust and safety technology in the next 12 months. However, there are challenges, including a lack of access to data and low awareness of UK safety tech businesses, with only 27% of interviewees having a good awareness of the UK safety tech sector and 83% of large platforms still preferring to build bespoke tools internally.

Published 10 October 2024