Research and analysis

The user experience of the railway in Great Britain: an evidence paper

Reviews the user experience of the railway in Great Britain.

• From: Department for Transport
• Published: 19 March 2019
• Last updated: 29 April 2019 — See all updates

Documents

The user experience of the railway in Great Britain: an evidence paper

PDF, 2.54 MB, 54 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Trust in the rail sector

PDF, 1.83 MB, 47 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This evidence paper reviews the user experience of the railway in Great Britain. It is part of a series of evidence papers that will:

• inform the debate around the Rail Review
• set out the factual evidence base on which the review will build its recommendations

A background paper, ‘Trust in the rail sector’, has now also been published. This paper reports on research with rail users and members of the public undertaken by Britain Thinks on behalf of the Williams Rail Review.

See also

Passenger trust in rail in Great Britain
Passenger views on rail fares and pricing in Great Britain

Published 19 March 2019
Last updated 29 April 2019 + show all updates

1. 29 April 2019

   Background paper published featuring detailed analysis of passenger focus group research into factors affecting public trust in the railway.

2. 19 March 2019

   First published.