Research and analysis

Understanding the experience of start-up businesses

This research sought to understand the experiences of customers who had started their own businesses.

• From: HM Revenue & Customs
• Published: 2 September 2019

Documents

Understanding the experiences of start-up businesses

Ref: HMRC Research Report 555

PDF, 408 KB, 16 pages

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Details

The early stages in setting up and launching a new business can be a complex and difficult time.

Providing appropriate support to individuals and partners navigating this journey can be fundamental to ensuring the successful launch of a business, survival in the competitive market place, and growth and development during the early stages of trading.

This work explores the current customer experience for people setting up a business.

Published 2 September 2019