Research and analysis

Upfront Honesty Declaration

Research to understand customers' perceptions of the Upfront Honesty Declaration and its impact on their experience of completing their VAT return.

• From: HM Revenue & Customs
• Published: 7 July 2021

Documents

Upfront Honesty Declaration

Ref: HMRC research report 603

PDF, 275 KB, 19 pages

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Details

HMRC commissioned this research to understand customer perceptions and experiences of the Upfront Honesty Declaration when completing a VAT return.

The research involved 20 qualitative face-to-face interviews with business people completing their VAT return, carried out in March and April 2019.

Published 7 July 2021