Provider memo 43: Amendments to Work and Health Programme provider guidance
Updated 23 December 2024
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This memo is for Work and Health Programme (WHP) providers.
Issued by: Work and Health Programme Operational Policy Team
Action: For information
Timing: Immediate
Background
The purpose of this memo is to inform you of amendments that have been made to:
- Work and Health Programme provider guidance Covid-19 Chapter 10 – Change of Circumstance and Notifications
- Work and Health Programme Covid-19 Provider Guidance Chapter 11 Programme completers and early exits.
Summary and action
1. Please ensure, with immediate effect, that the revised information in the following Work and Health Programme provider guidance chapters is used by you and all of your subcontractors.
| Chapter | Paragraph | Title | Summary of change | Date of guidance change | Version number |
|---|---|---|---|---|---|
| 10 | Paragraph 20 Actions bullet 8 | Change of circumstance and notifications | Clarification that providers are expected to immediately action CEPD1/ UC78 notifications received following Jobcentre Plus consideration of alternate provision for JETS participants. Further information added on the potential impacts of delay in completing these activities including duplicate referrals, real time earnings (RTE) tracking and failure to capture performance outcomes. | 4 | |
| 10 | Paragraph 20 Actions bullet 9 | Change of circumstance and notifications | Addition of new bullet: Failure to close down the line immediately may impact RTE tracking and may result in a performance outcome not being achieved. |
4 | |
| 11 | Paragraphs 3,4,5,11,12,13, 66 and 72 | Programme completers and early exits | Clarification of the actions to undertake prior to emailing or posting an exit report to a participant. | 4 |
Further Information
2. If you have any queries about this memo, please contact: [email protected]