Provider memo 40: Changes to the Work and Health Programme (COVID-19) including JETS guidance
Updated 23 December 2024
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This memo is for Work and Health Programme (WHP) providers.
Issued by: Work and Health Programme Operational Policy Team
Background
1. This memo informs you of amendments that have been made to Work and Health Programme (COVID-19) including Job Entry Targeted Support (JETS) provider guidance chapters. These changes provide further clarification on processes that were implemented following the introduction of the WHP JETS programme.
Summary and action
2. The information in Work and Health Programme (COVID-19) including JETS provider guidance should be read in full and used by you and all of your supply chain partners. Particular attention should be given to Chapter 3b and Chapter 11, which, along with additional information, provides clarification of processes, following questions received from providers.
| Chapter | Paragraph | Title | Summary of change | Date of guidance change | Version number |
|---|---|---|---|---|---|
| 1 | Throughout | Introduction and overview | Changes throughout to layout, formatting and wording | 04/12/2020 | 3 |
| 2 | Throughout | Participant identification, eligibility and referral | Changes throughout to layout, formatting and wording | 04/12/2020 | 4 |
| 3 | Throughout | Acknowledging referrals, initial participant engagement and registering a start | Updated completer/end reasons | 04/12/2020 | 2 |
| 3b | Throughout | WHP JETS Acknowledging referrals, initial participant engagement and registering a start | Clarification on all processes throughout the chapter and updated completer/end reason | 04/12/2020 | 2 |
| 4 | Throughout | Action Planning | Changes throughout to layout, formatting and wording | 04/12/2020 | 3 |
| 6 | Throughout | Working with Participants with complex needs | Changes throughout to layout, formatting and wording | 04/12/2020 | 4 |
| 10 | Throughout | Change of Circumstances | Changes throughout to layout, formatting and wording | 04/12/2020 | 3 |
| 11 | Throughout | Programme completers and early exits | Clarification on Exit reports and Exit report packs (WHP Core) | 04/12/2020 | 3 |
Further information
3. If you have any queries about this memo, please contact: [email protected]