Official Statistics

Air passenger experience of security screening: 2016

Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2016.

• From: Department for Transport
• Published: 6 September 2017

Documents

Air passenger experience of security screening: 2016 report

PDF, 413 KB, 14 pages

Air passenger experience of security screening: 2016 tables

ODS, 71.7 KB

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Details

Air passenger satisfaction with security screening in 2016 can be broadly summarised as:

• 85% of air passengers saying they were very satisfied or satisfied
• 51% of air passengers saying they were very satisfied
• 4% of air passengers saying they were very dissatisfied or dissatisfied

at surveyed airports.

The aspects of security screening with which passengers were least satisfied were:

• queuing (5%)
• slow speed of processing (3%)
• general organisation (2%)

Over 3 quarters of passengers (79%) said there was no aspect with which they were least satisfied. The majority (91%) of passengers strongly agreed or agreed that any inconvenience caused by the security screening was acceptable.

The average time passengers said they spent queuing for security screening was similar to the previous year (7.1 minutes for 2015 and 2016). In 2016, average queuing time ranged from 4.0 minutes at Gatwick to 10.8 minutes at Stansted.

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Published 6 September 2017