Official Statistics

Air passenger experience of security screening: 2019

Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2019.

• From: Department for Transport and Civil Aviation Authority
• Published: 28 October 2020

Documents

Air passenger experience of security screening: 2019 report

PDF, 1.32 MB, 13 pages

Air passenger experience of security screening: 2019 tables

ODS, 97 KB

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Details

Air passenger satisfaction with security screening in 2019 can be broadly summarised with:

• 86% of air passengers saying they were very satisfied or satisfied
• 50% of air passengers saying they were very satisfied
• 3% of air passengers saying they were very dissatisfied or dissatisfied

at surveyed airports.

The aspects of security screening with which passengers were least satisfied were:

• queuing (6%)
• slow speed of screening process (4%)
• staff attitude/politeness (2%)
• general organisation (2%)

Over three quarters of passengers (79%) said there was no aspect with which they were least satisfied. Over 90% of passengers agreed that any inconvenience caused by the security screening was acceptable. The average time passengers said they spent queuing for security screening was similar to the previous year – 8.7 minutes. In 2019, average perceived queuing time ranged from 5.0 minutes at Gatwick to 12.7 minutes at Manchester.

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Published 28 October 2020