Official Statistics

Housing Benefit statistics on speed of processing for 2023 to 2024

Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claim.

• From: Department for Work and Pensions
• Published: 25 October 2023
• Last updated: 31 July 2024 — See all updates

Applies to England, Scotland and Wales

Documents

Statistical release: January to March 2024 (quarter 4, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-696-3

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Tables: January to March 2024 (quarter 4)

ODS, 345 KB

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Statistical release: October to December 2023 (quarter 3, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-659-8

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Tables: October to December 2023 (quarter 3)

ODS, 204 KB

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Statistical release: July to September 2023 (quarter 2, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-620-8

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Tables: July to September 2023 (quarter 2)

ODS, 200 KB

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Statistical release: April to June 2023 (quarter 1, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-580-5

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Tables: April to June 2023 (quarter 1)

ODS, 183 KB

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Details

Speed of processing is a measure of the average time it takes to process a:

• new Housing Benefit claim
• change of circumstance to an existing Housing Benefit claim

The average time is measured in calendar days, rounded to the nearest day.

The statistics on this page are for:

• January to March 2024 (quarter 4, financial year 2023 to 2024)
• October to December 2023 (quarter 3, financial year 2023 to 2024)
• July to September 2023 (quarter 2, financial year 2023 to 2024
• April to June 2023 (quarter 1, financial year 2023 to 2024)

Published 25 October 2023
Last updated 31 July 2024 + show all updates

1. 31 July 2024

   Added statistics for the period January to March 2024. This is also known as quarter 4 of the financial year 2023 to 2024.

2. 24 April 2024

   Added statistics for the period October to December 2023. This is also known as quarter 3 of financial year 2023 to 2024.

3. 31 January 2024

   Added statistics for the period July to September 2023. This is also known as quarter 2 of the financial year 2023 to 2024.

4. 25 October 2023

   First published.