Official Statistics

Personal Independence Payment statistics to January 2023

Quarterly statistics including numbers of claims with entitlement, new claim registrations, decisions and awards made.

Applies to England, Scotland and Wales

Documents

PIP: Clearance/Outstanding Times and Customer Journey statistics to January 2023, England & Wales (XLS)

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PIP: Clearance/Outstanding Times and Customer Journey statistics to January 2023, England & Wales (ODS)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

PIP: Clearance/Outstanding Times and Customer Journey statistics to January 2023, Scotland (XLS)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

PIP: Clearance/Outstanding Times and Customer Journey statistics to January 2023, Scotland (ODS)

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email [email protected]. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The latest release of these statistics can be found in the collection of Personal Independence Payment statistics.

These official statistics include data up to 31 January 2023 for:

  • caseloads (cases with entitlement)
  • registrations
  • clearances and awards, including award types & review periods
  • award reviews and changes of circumstance
  • mandatory reconsiderations
  • average clearance times and average outstanding times
  • mandatory reconsideration (MR) clearance times
  • customer journey statistics (experimental) tracking initial decisions following a Personal Independence Payment (PIP) assessment through to mandatory reconsideration and appeal

Changes in this release

In the September 2022 release, static tables published as ODS/Excel files were split to give an England & Wales version and a Scotland version, containing Clearance Times, Outstanding Times, MR Clearance Times and Customer Journey Statistics. However, from the March 2023 release onwards, the Scottish tables will only contain the MR Clearance Time and Customer Journey Statistics, and these will also be stopped at some future point. Scottish clearance and outstanding times in median weeks have been discontinued since results for any remaining residual claims could be misleading. As at 31st January 2023, 2,000 claims registered prior to 29th August 2022 were still in process in Scotland but volumes are expected to reduce to zero eventually.

From March 2023, the level of geographic detail available on Stat-Xplore has been extended to include wards, in order to bring published PIP statistics in line with other DWP statistical publications.

Expected changes in future releases

The department has started development work to extend the existing Customer Journey Statistics on initial (New Claim and DLA Reassessment) PIP decisions to include decisions following an Award Review (AR) or Change of Circumstance (CoC) – tracking these decisions through to Mandatory Reconsideration (MR) and appeal. The current plan is to publish these extended statistics in the September 2023 release, and update on a quarterly basis thereafter. Your feedback on this or any other development is welcomed.

Feedback and queries

If you have any queries or feedback about existing PIP Official Statistics, or the changes proposed above, please email [email protected]

Updates to this page

Published 14 March 2023

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