Official Statistics
Public attitudes towards train services: 2018
Report on public attitudes towards rail services, including infrequent and non-users from the February 2018 Opinions and Lifestyle survey.
Documents
Details
Adults’ experiences of and attitudes towards rail travel in Great Britain using questions asked on the Office for Statistics Opinions and Lifestyle survey in February 2018.
The survey covers:
- short distance rail journeys of less than 50 miles
- long distance rail journeys of more than 50 miles
- the accessibility of railway stations
- the frequency and purpose of rail journeys
- how users and non-users rate and perceive rail services
- whether experiences have met expectations
- which features users most value
- why non-users and infrequent users do not use services more often
- what improvements would encourage them to use trains more often
- main methods of purchasing rail tickets
- opinions on the number and range of train tickets available
- their ratings of a number of ticket features
- awareness and use of smart tickets
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