Guidance

Electric vehicle chargepoint and infrastructure grant guidance for installers

Guidance for installers about the OZEV electric vehicle chargepoint and infrastructure grants

From:
Office for Zero Emission Vehicles
Published
10 October 2023
Last updated
14 November 2024 — See all updates

You need an OZEV authorised installer to claim the OZEV electric vehicle (EV) chargepoint grants.

This page gives an overview of the grant process for authorised installers.

If you want to find out more about the grants, see the section of this guidance about the grants that are available.

Your responsibilities as an authorised installer

As an authorised installer, you must:

  • help the customer to understand if they meet the grant criteria
  • only install eligible chargepoint models
  • test that all installed chargepoints work and meet safety requirements
  • provide and upload all documentation to submit the claim
  • not charge customers for the grant in advance of a claim
  • provide the customer with one invoice per application

Become an authorised installer

To apply to become an authorised installer, you need to complete an authorised installer application.

We will send you a letter saying you are authorised. You will then be able to offer the grants to your customers.

Grants that are available to your customers

The following grants are available towards the installation of EV chargepoints and infrastructure:

Overview of the grant process

Chargepoint grant for renters and flat owners

  1. Customer contacts you for a quote.

  2. You send an eligibility check.

  3. We confirm they are eligible.

  4. You install the eligible chargepoint chosen by your customer.

  5. You submit your claim through the portal uploading photos and providing information as requested in the portal.

  6. We assess your claim and if it is successful, pay you the grant.

Chargepoint grant for households with on-street parking

  1. Customer contacts you for a quote.

  2. Customer completes an application form.

  3. We confirm the customer’s eligibility for the grant and send them information including an installer terms and conditions letter to share with you.

  4. You install the chargepoint. If you are not installing the cross-pavement solution yourself, you must ensure the customer has a cross-pavement charging solution provider.

  5. You submit your claim form, supporting information, and your invoice.

  6. We assess your claim and if it is successful, pay you the grant.

Chargepoint and infrastructure grant for business staff and fleet car parks and landlords

  1. Customer contacts you for a quote.

  2. Customer makes an application through the portal.

  3. You install the chargepoints and/or infrastructure.

  4. You complete your claim through the portal, uploading photos and providing information as requested in the portal.

  5. We assess your claim and if it is successful, pay you the grant.

Workplace Charging Scheme

There is a different process for this grant. You can read more about the Workplace Charging Scheme.

Chargepoint and infrastructure specifications

Read the required specifications for chargepoints and infrastructure.

Use the claims management portal

This claims management portal allows you to make new and monitor existing claims for:

  • renters and flat owners
  • chargepoint and infrastructure grant for business staff and fleet car parks
  • chargepoint and infrastructure grant for landlords (including residential car parks)

Sign in or create an account to claim an electric vehicle chargepoint grant

There is a different way to claim for the:

The specifications page has information on what you can claim for. See the ‘What you can claim for’ heading.

To submit a claim, you must provide:

  • details of the chargepoints you install
  • a car park diagram (where applicable)
  • a copy of your invoice – there is invoice guidance on the specifications page

Chargepoint details include:

  • make and model as listed on the OZEV eligible equipment list
  • serial number
  • photos that show the installed chargepoint – clear enough to verify the model installed – and its location

Support

If you have a problem with a claim and need to contact us, use these contact details:

  • for someone who owns a flat or lives in a rented property, email: [email protected]

  • for someone with on-street parking, email: [email protected]

  • for a landlord applying for grants for residential or commercial properties, email: [email protected]

  • for applying for infrastructure grants for residential properties or small to medium (SME) businesses, email: [email protected] and state if it’s for a residential or commercial property

Ensure you have the following information from the customer before contacting us:

  • claim number if it is a landlord application
  • installer name
  • which scheme the claim is for
  • any screenshots if you have encountered problems trying to submit an application

If you have any technical problems, email: [email protected].

Email [email protected] for technical problems with the on-street parking grant.

Your personal information

Our personal information charter contains the standards you can expect when we ask for, or hold, your personal information.

Updates to this page

Published 10 October 2023
Last updated 14 November 2024 + show all updates

  1. You can no longer use an API to submit multiple claims.

  2. Update to process for claiming the chargepoint grant for households with on-street parking.

  3. Added information about the chargepoint grant for households with on-street parking.

  4. First published.

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