Marine licensing team service standards
We aim to deliver timely, cost-proportionate and evidence-based determinations; providing excellent customer service through a user-friendly system.
Overview
We aim to deliver timely, cost-proportionate and evidence-based determinations; providing excellent customer service through a user-friendly system.
The Marine Management Organisation (MMO) marine licensing team adheres to the MMO’s service standards and customer charter.
To ensure that we deliver the visions of the MMO and marine licensing team we will:
- create and uphold business and performance standards
- provide a transparent, professional and quality service
- make informed evidence-based decisions with an appropriate and proportionate approach to risk management
- be proactive in communicating with our customers and colleagues and ensure we consider the appropriate method, time and level of detail on a case by case basis
We aim to determine 90% of applications within 13 weeks of receiving a validated application.
To ensure that we meet and maintain the standards outlined above, we publish detailed performance analysis as part of our annual reports, which can be accessed from our corporate reports page.
When you contact us
We aim to provide a full response to all enquiries within 10 working days. If your enquiry is classed as more complicated we will try to resolve it within 20 working days.
Contact the Marine licensing team
Challenges & Appeals
During the consultation period you may ask your case officer for clarification at any point if you are uncertain about any aspect of the process. You have the right formally to question any decision that is made during this time and your case officer will help you to do this.
After a Licensing decision has been made, you may appeal a decision. An appeal outcome can be challenged by Judicial Review
If you are a non-licence applicant (i.e. a member of the general public) who has been affected by a licence application decision you may contact the MMO or make a complaint.
For all non-licensing enquiries, please follow the links provided:
Contact the MMO or follow us on social media using the details on our homepage
MMO General Complaints procedure
Freedom of Information (FOI) requests
Terms and Conditions for chargeable activities
The MMO’s terms and conditions (T&Cs) apply to the carrying out of chargeable activities for marine licensing pre-application advice, determination of marine licence applications, variations and post-consent monitoring.
Accessibility statement
We are working to ensure that as much of our content as possible is presented in an accessible format for all our users. If you experience any issues using marine licensing content or platforms, please contact us by calling the MMO helpline on 0300 123 1032 or emailing [email protected].