Personal protective equipment (PPE): local contacts for accessing free PPE
A list of contacts that providers and care recipients can approach to access free PPE, including the PPE Portal, local authorities and local resilience forums.
Applies to England
Sectors who need to contact their local authority or local resilience forum to access free PPE
The following sectors can now sign up to the PPE Portal through their local authority or local resilience forum (LRF):
- a local authority service (including children and adult social care workers)
- mental health community care
- personal assistants (local authority, clinical commissioning group (CCG) commissioned, funded through personal health budgets and self funded)
- direct payment recipient or individual employer
- domestic violence refuges
- rough sleeping services
- extra-resident unpaid carers (an unpaid carer who does not live with the individuals they care for)
- an adult social care service that is not registered with the Care Quality Commission (CQC) (supported living, extra care, shared lives and so on)
If you are one of the above sectors and need access to PPE, please contact your local authority or LRF for further information about this – see ‘Local authority and LRF contact details’ below.
Some local authorities and LRFs are continuing to distribute PPE in their local areas. Your local authority or LRF will advise you on the specific approach being taken in your area.
If you are encountering any issues, please call our customer service team on 0800 876 6802.
Sectors who can contact the PPE Portal customer service team to access free PPE
The following sectors should already have access to the PPE Portal:
- GPs
- residential social care providers
- domiciliary social care providers
- pharmacies
- dentists
- orthodontists
- optometrists
- children’s care homes and secure homes
- all special schools and special post-16 institutes
- community drug and alcohol services
- residential drug and alcohol services
If you believe you are one of these sectors but have not been invited to sign up to the PPE Portal, please call our customer service team on 0800 876 6802.
The team is available from 8am to 5pm, Monday to Friday, to help resolve your queries.
Read the guidance on what PPE items you can order through the portal and order limits.
Local authority and LRF contact details
Barking and Dagenham
Email: [email protected]
Barnet
Email: [email protected] or [email protected]
Barnsley
Email: [email protected]
Bath and North East Somerset
Email: [email protected]
Phone: 07530 263 206
Bedford
Email: [email protected]
Bexley
Email: [email protected]
Bexley Coronavirus Helpline: 020 3045 5398
Website: coronavirus guidance and support.
Birmingham
Email: [email protected]
Phone: 0121 796 2577
Website: organisations and professionals can submit requests for PPE via this form.
Blackburn with Darwen
Email: [email protected]
Blackpool
Email: [email protected]
Phone: 01253 478 444
Bolton
Email: [email protected]
Bournemouth, Christchurch and Poole
Email: [email protected]
Bracknell Forest
Email: [email protected]
Bradford
Email: [email protected]
Brent
Email: [email protected]
Brighton and Hove
Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.
Bristol (City of)
Email: [email protected]
Bromley
Email [email protected]
Buckinghamshire
Email: [email protected]
Website: request COVID-19 PPE.
Bury
Email: [email protected]
Calderdale
Email: [email protected].
Cambridgeshire County
Email: [email protected]
Camden
Email: [email protected]
Website: PPE request form.
Central Bedfordshire
Email: [email protected]
Cheshire East
Email: [email protected]
Phone: 07866 184 154
Cheshire West and Chester
Email: [email protected]
Phone: 07912 293 705
Cornwall
Website: infection prevention and control.
County Durham
Email: [email protected]
Coventry
Email: [email protected]
Croydon
Email: [email protected]
Cumbria County
Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.
Darlington
Email: [email protected]
Derby
Services have been locally advertised.
Email for direct payment personal assistant customers or their social worker only: [email protected]
Derbyshire County Council
Email: [email protected]
Devon
Email: [email protected]
Website: online request form.
Doncaster
Email: [email protected]
Dorset
Email: [email protected]
Dudley
Email: [email protected] or [email protected]
Ealing
Email: [email protected]
East Riding of Yorkshire Council
Email: [email protected]
East Sussex
Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.
Enfield
Email: [email protected]
Essex County
Email: [email protected]
Gateshead
Email: [email protected]
Gloucestershire County
Email: [email protected]
Greenwich
Email: [email protected]
Hackney
Email: [email protected]
Halton
Email: [email protected]
Phone: 0151 511 8563
Hammersmith and Fulham
Email: [email protected]
Hampshire County
Email: [email protected]
Haringey
Email: [email protected]
Website: PPE request form.
Harrow
Email: [email protected]
Hartlepool
Email: [email protected]
Havering
Email: [email protected]
Herefordshire
Email: [email protected]
Phone: 01432 260 654
Hertfordshire
Email: [email protected]
Hillingdon
Email: [email protected]
Hounslow
Email: [email protected]
Isle of Wight
Email: [email protected]
Isles of Scilly
Email: [email protected] or [email protected]
Islington
Email: [email protected]
Website: PPE request form.
Kensington and Chelsea
Email: [email protected]
Kent
Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.
Kingston upon Hull
Email: [email protected]
Kingston upon Thames
Email: [email protected]
Kirklees
Email: [email protected]
Knowsley
Email: [email protected]
Lambeth
Email: [email protected]
Lancashire County
Email: [email protected]
Leeds
Email: [email protected]
Leicester City Council
Email: [email protected]
Leicestershire County Council
Lewisham
Email: [email protected]
Lincolnshire County
Email: [email protected]
Liverpool
Email: [email protected]
London (City of)
Email: [email protected]
Luton
Email: [email protected]
Manchester
Email: [email protected] and [email protected]
Medway Council
Email: [email protected]
Merton
Email: [email protected]
Middlesbrough
Email: [email protected]
Phone: 01642 728 899
Milton Keynes
Email: [email protected]
Phone: 07917 473 993
Newcastle upon Tyne
Email: [email protected]
Newham
Email: [email protected]
Norfolk County
Email: [email protected]
North East Lincolnshire Council
Email: [email protected]
Northamptonshire
Email: [email protected]
North Lincolnshire
Email: [email protected]
North Somerset
Email: [email protected]
Phone: 01934 427 397
North Tyneside
Email: [email protected]
Northumberland
Email: [email protected]
North Yorkshire
Email: [email protected]
Nottingham City
Email: [email protected]
Nottinghamshire County
Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.
Oldham
Email: [email protected]
Phone: 07970 654 512
Oxfordshire County
Email: [email protected]
Phone: 07775 824 756 (John Pearce and Andrew Colling) or 07854 683 304 (Matt Rose)
Peterborough
Email: [email protected]
Plymouth
Email: [email protected]
Portsmouth
Email: [email protected]
Reading
Email: [email protected]
Redbridge
Email: [email protected]
Redcar and Cleveland
Email: [email protected]
Richmond upon Thames
Email: [email protected]
Rochdale
Email: [email protected]
Rotherham
Email: [email protected]
Rutland County Council
Email: [email protected]
Salford
Email: [email protected]
Phone: 0161 793 3585
Sandwell
Email: [email protected]
Phone: 0121 569 4467
Sefton
Email: [email protected]
Phone: 0345 140 0845
Sheffield
Email: [email protected]
Shropshire
Email: [email protected]
Slough
Email: [email protected]
Solihull
Email: [email protected] (Monday to Friday)
Somerset
Email: [email protected]
South Gloucestershire
Email: [email protected]
Southampton
Email: [email protected]
Southend-on-Sea
Email: [email protected]
South Tyneside
Email: [email protected]
Southwark
Email: [email protected]
St Helens
Email: [email protected]
Staffordshire County
Email: [email protected]
Stockport
Email: [email protected]
Phone: 0161 217 6996
Stockton-on-Tees
Email: [email protected]
Phone: 07825 026546
Stoke-on-Trent
Email: [email protected]
Suffolk County
Email: [email protected]
Sunderland
Email: [email protected]
Surrey County
Email: [email protected]
(Note this is only for those who are eligible to receive a PPE Portal registration link. This is not for general PPE-related queries.)
Sutton
Email: [email protected]
Swindon
Email: [email protected]
Tameside
Email: [email protected]
Telford and Wrekin
Email: [email protected]
Thurrock
Email: [email protected]
Torbay
Email: [email protected]
Tower Hamlets
Email: [email protected]
Trafford
Email: [email protected]
Wakefield
Email: [email protected]
Walsall
Email: [email protected] and [email protected]
Waltham Forest
Email: [email protected]
Wandsworth
Email: [email protected]
Warrington
Email: [email protected]
Phone: 01925 442 602
Warwickshire
Email: [email protected] (monitored Monday to Friday, 9am to 5pm)
Website: apply online for PPE.
West Berkshire
Email: [email protected]
Westminster
Email: [email protected]
West Sussex
Email: [email protected]
Wigan
Email: [email protected]
Phone: 01942 489 703 (business hours) or 01942 404 040 (out of hours)
Wiltshire
Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.
Windsor and Maidenhead
Email: [email protected]
Wirral
Email: [email protected] (first email) or [email protected] (second email)
Wokingham
Email: [email protected]
Wolverhampton (City of)
Email: [email protected]
Worcestershire County
Email: [email protected]
York (City of) Council
Email: [email protected]
Updates to this page
Published 23 October 2020Last updated 24 May 2023 + show all updates
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Changed the contact details for Nottinghamshire County, adding the PPE Portal customer service team phone number (0800 876 6802).
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Changed the contact details for Cumbria and East Sussex, adding the PPE Portal customer service team phone number (0800 876 6802).
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Changed the contact details for Wiltshire, adding the PPE Portal customer service team phone number (0800 876 6802).
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Updated the entry for Kent adding the PPE Portal customer service team phone number (0800 876 6802).
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Removed contact details for Kent County Council.
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Changed the contact details for Brighton and Hove, adding the PPE Portal customer service team phone number (0800 876 6802).
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Updated contact details for Nottingham City and Nottinghamshire County.
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Updated contact details for Torbay and Stockton-on-Tees.
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Removed the phone number in the contact details for Greenwich.
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Updated to reflect the customer service team is available from 8am to 5pm, Monday to Friday.
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Updated email addresses for Bracknell Forest, Doncaster, Greenwich, Leicester City Council, Leicestershire County Council, North Lincolnshire, Rutland County Council and Wokingham.
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Updated email addresses for Barnet, Camden, Haringey, Havering, Islington and Surrey County.
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Updated with latest local contact details, and to reflect the fact that sectors currently receiving PPE through their local authority or local resilience forum are now able to order PPE through the PPE Portal and that National Supply Disruption Response has been disbanded.
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Updated contact details (email address and phone number) for Wiltshire.
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Updated Lincolnshire County's email address.
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Updated to reflect that in all London boroughs and the City of London, unpaid carers can apply for PPE through CarePlace.
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Updated Wokingham's email address.
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Added 'extra-resident unpaid carers' and 'education (and childcare) services' to several local authorities on the list.
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Added 'extra-resident unpaid carers' to the following local authorities on the list: East Riding of Yorkshire Council, Kingston upon Hull, North East Lincolnshire Council and St Helens.
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Added 'extra-resident unpaid carers' and 'education (and childcare) services' to several local authorities on the list.
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Added 'extra-resident unpaid carers' as a sector, and added to several local authorities on the list. Added 'education (and childcare) services' to Brighton and Hove, Southend-on-Sea and Wirral. Updated email addresses for Hampshire County, Isle of Wight, Portsmouth, Southampton and Torbay.
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Updated Sandwell email address.
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Added education (and childcare) services for Bracknell Forest, Bristol (City of), Gloucestershire County, Leicester, Leicestershire and Rutland, Liverpool, North Lincolnshire, Somerset and Stockton-on-Tees.
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Updated contact details for Central Bedfordshire.
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Updated contact details for Buckinghamshire and Central Bedfordshire.
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Removed details for West Mercia.
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Updated contact details for Calderdale.
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Updated contact details for Wandsworth.
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Updated PPE contact information for Barnsley, Bexley, Buckinghamshire, East Sussex, Harrow, Islington, Salford, Sandwell, Stockton-on-Tees and Wandsworth.
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Updated PPE contacts for Barking and Dagenham, Barnet, Bexley, Brent, Camden, City of London, Croydon, Cumbria County, Ealing, Enfield, Hackney, Hammersmith and Fulham, Haringey, Havering, Hertfordshire, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kent Council, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Norfolk County, Redbridge, Redcar and Cleveland, Richmond upon Thames, Shropshire, Southwark, Sutton, Tower Hamlets, Waltham Forest, Westminster, and Windsor and Maidenhead.
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Updated contact details for Blackburn with Darwen, Bracknell Forest, Bromley, County Durham, Coventry, Darlington, Derbyshire, Devon, Doncaster, Dudley, Hampshire, Herefordshire, Isle of Wight, Knowsley, Leicester, Leicestershire and Rutland, Lincolnshire, Liverpool, Portsmouth, Rotherham, Manchester, North Somerset, Plymouth, Sefton, Sheffield, Slough, Solihull, Southampton, Southend-on-Sea, South Gloucestershire, St Helens, Staffordshire, Stoke-on-Trent, Telford and Wrekin, Thurrock, Walsall, Warrington, West Berkshire, West Mercia, Windsor and Maidenhead, Wirral, Wokingham and Worcestershire.
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First published.