Get help applying to the EU Settlement Scheme

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If your case is complex

Your application may be complex if, for example, you were a victim of domestic violence, human trafficking or modern slavery.

If you’re not sure if your case is complex, contact Migrant Help, Settled, Citizens Advice Scotland or Advice NI first. They’ll tell you if you need to contact an organisation who can help with complex cases and may be able to refer you.

Organisations that can help with complex cases

These organisations can help with complex cases wherever you live in the UK.

Advice on Individual Rights in Europe (The AIRE Centre)

The AIRE Centre offers general advice and can support complex applications.

[email protected]  
Telephone: 0207 831 4276  
Monday to Friday, 10:30am to 6pm  
Find out about call charges  

Advice NI complex case support

Advice NI offers general advice and can support complex applications. 

[email protected]  
Freephone helpline: 0800 915 4604  
Monday to Friday, 10am to 4pm  
Find out about call charges

Central England Law Centre

Central England Law Centre offers general advice and can support complex applications. 

They have particular experience and resources to help with applications from the Roma community.

[email protected]  
Telephone: 02476 223 053  
Monday, 11am to 1pm and 2pm to 5pm     
Tuesday to Thursday, 9am to 1pm and 2pm to 5pm    
Friday, 9am to 1pm and 2pm to 4:30pm  
Find out about call charges

East European Resource Centre

East European Resource Centre offers general advice and can support complex applications.

[email protected]  
Telephone (Polish and English): 07521 857 415  
Telephone (Romanian and English): 07730 021 986  
Telephone (Ukrainian and English): 07718 612 218  
Monday to Thursday, 10am to 4pm  
Find out about call charges

Europia

Contact Europia for general advice and support complex applications. 

[email protected]  
Telephone: 0333 305 8570  
Monday to Thursday, 10am to 4pm  
Find out about call charges

For general enquiries, email [email protected].

Gladstone District Community Association (GLADCA)

Gladstone District Community Association offers general advice and can support complex applications.

[email protected]  
Telephone: 01733 566 343  
Monday to Friday, 9am to 3:30pm  
Find out about call charges

GYROS (Great Yarmouth Refugee & Outreach Support)

GYROS (Great Yarmouth Refugee & Outreach Support) offers general advice and can support complex applications.

[email protected]  
Telephone: 01493 745 260  
Monday to Friday, 9am to 4pm  
Find out about call charges

International Organization for Migration (IOM)

International Organization for Migration offers general advice and can support complex applications. You’ll need a referral from your local council or another support organisation.

Local authority staff or support organisations can contact IOM by email or telephone.

[email protected]  
Telephone: 0300 330 20 46  
Find out about call charges

Kirklees Citizens Advice and Law Centre

Kirklees Citizens Advice and Law Centre offers general advice and can support complex applications. 

[email protected]  
Telephone: 0808 278 7896  
Monday to Friday, 9am to 4:30pm  
Find out about call charges

NOAH Enterprise

NOAH Enterprise offers general advice and can support complex applications. 

[email protected]  
Telephone: 01582 728 416  
Monday to Friday, 9am to 4pm  
Saturday and Sunday, 10am to 2pm  
Find out about call charges

North East Law Centre

North East Law Centre offers general advice and can support complex applications. They accept referrals from organisations working with vulnerable individuals.

[email protected]  
Telephone: 0191 230 4777  
Monday to Friday, 10:30am to 4:30pm  
Find out about call charges

The Refugee and Migrant Centre

The Refugee and Migrant Centre offers general advice and can support complex applications.

[email protected]  
Telephone: 0800 066 3444  
Monday to Friday, 9am to 5pm  
Find out about call charges