DMBM115060 - Create charges by IT system: Create charge in SAFE: Issue charge notification for manual charges

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For some charge and duty types the SAFE system issues the charge notification (see DMBM115020). For the other charges and duties the user, having input the charge details, will prepare a paper charge notification following the relevant guidance. Generally paper Charge Notifications will continue to be completed where the notification includes a calculation of the amount payable or a lengthy narrative explaining the basis of the charge.

For those charge/duty types where a paper charge notification is issued, the user must also include a payslip completed to include the SAFE charge reference (see DMBM201800). Once the charge has been created in SAFE the user can view the charge reference. The payslip is created by selecting the Print Payslip function from the desktop and cutting and pasting the required details.

Agent Copies

For those charge types where SAFE issues the charge notifications and agent details areheld on the Customer Account Record (CAR), a copy is issued to the agent. Interest charge notifications are excluded.

Re-issue of charge notifications

For those charge types where SAFE has issued the original charge notification the usercan request a re-issue by using the function Maintain Charge. For those charge types where SAFE has not issued the charge notification the originating office must re-issue manually and change the charge notification issue date and interest due dates (if appropriate) using the Manage Charge function.

Notification issued by SAFE

Charge notifications issued by SAFE will show a date of issue two working days forward from the date the charge is created on-line.

Notification issued by charge raiser

It is important that the charge raiser, when inputting the date of issue of the charge notification, ensures that the actual date of issue is correctly recorded. Local delays in preparing the notification and non-working days, when post will not be issued, should be taken into account.