DMBM131015 - Manage charges (information) by IT system: Manage charge (information) in SAFE: Inhibit reminders

Some content of this manual is being considered for archiving. If there is content you use regularly, please email [email protected] to let us know as soon as possible.

Dunning Lock

This is a processing lock that stops items from being selected for the automatic reminder cycle. The locks are explained in more detail in the table below. For some of the locks an option is available to insert a date in the future when the reminder cycle is to resume. Specifying the appropriate Dunning lock reason can lock individual charges or entire accounts. The reason codes are

Value - Reason code	Description	Function
1	Under enquiry (internally)	Manage Charge - Inhibit Reminder
2	Under enquiry (externally)	Manage Charge - Inhibit Reminder
3	Under enquiry (payment)	Manage Charge - Inhibit Reminder
4	Suspension (alleged appeal)	Manage Charge - Inhibit Reminder
5	Complaint (level 1)	Manage Charge - Inhibit Reminder
6	Complaint (level 2)	Manage Charge - Inhibit Reminder
7	Interest Objection	Manage Charge - Inhibit Reminder
8	Miscellaneous	Manage Charge - Inhibit Reminder
C	Used for cutover activity	Set as part of the cutover practice
P	Payment(s) held	Raise Charge
S	Standover/suspension	Maintain Charge
X	RLS set	Set automatically when RLS set
Y	RLS unset	Unset automatically when new address input

The lock codes P and S can be set when using the functions Raise Charge and Maintain Charge.

Charges that are locked will appear on the Dunning Lock report

The locks that are set by the Manage Charge function can be cancelled in the same way they are applied.