DMBM133010 - Manage charges (information) by IT system: Manage charge (information) in OPREC: OPREC Notepad facility

Some content of this manual is being considered for archiving. If there is content you use regularly, please email [email protected] to let us know as soon as possible.

The OPREC Notepad is used to record all activity on a case and must be updated at all times to reflect the action taken.

The Notepad can take up to 19 lines of text and care must be taken to be brief and concise in order to maximise the available space. The date will automatically appear at the beginning of each update and the entry should end with the initial letter of the officer’s first name and the first three letters of the officer’s surname.

The following abbreviations have been agreed and should be used to maximise the available space

 

Abbreviation	Explanation
AOE	Attachment of Earnings
APP	Appeal
ARM	Arrangement
ARM CAN	Arrangement cancelled
ARR	Arrears of Benefit withheld
ART	Article 111 considered
ARTCom	Article 111 recovery commenced
BAL	Balance
CCP	Denotes court case
DD	Direct debit
IAE	Income and expenditure form held
LET	Letter from customer
LETDack	Letter from customer debt acknowledged
Letto	Free text letter to customer
PD151chekd	PD151 checked
RECON / ADJ 29 reconsideration	CA - Customers advantage CD - Customers disadvantage UN - Unchanged
RVW ARM	Review arrangement
TC	Telephone call
TELDACK	Telephone call from customer acknowledging debt
V	Voucher
WAE	Warrant of Execution