DMBM511630 - Customer contact and data security: contact with third parties: how to handle calls from third parties: contents

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1. DMBM511635

   Introduction
2. DMBM511640

   Call from relative/friend - customer present
3. DMBM511645

   Call from relative/friend - customer not present - including setting up TTP and taking payment
4. DMBM511650

   Call from Citizens Advice Bureau (CAB)
5. DMBM511655

   Call from voluntary organisation
6. DMBM511660

   Call from agent/accountant
7. DMBM511665

   Call from company representative - wages clerk , book keeper, financial persons
8. DMBM511670

   Call from ex company partner or director
9. DMBM511675

   Call from one tax credit claimant on joint record
10. DMBM511677

    Special situations where disclosure may be necessary / sensitive cases