DMBM524420 - CIS: Verification procedures in DMB: Initial action on receipt

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Initial action on receipt

If you receive a case

• consider the information available in the case papers
• review the case as a whole and determine if any other liability is outstanding for example SA
• make contact with the contractor to obtain further information
• decide whether or not credit for the deductions shown on the payment and deduction statement or other evidence may be confirmed
• calculate the amount (if any) of the contractor's liability
• obtain payment of all outstanding duties and
• obtain any missing monthly returns.

You should ensure

• your action follows on from, rather than duplicates, any action already taken by the CIT and subcontractor's processing office
• efforts to resolve the matter with the contractor are persistent and thorough, and
• a tight B/F is maintained throughout, to avoid unnecessary delay.