DMBM557560 - Debt and return pursuit: Child Benefit overpayments: recovery from continuing entitlement: recovery complete

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When recovery is complete the case will expire on BF as a code 9.

The action to take now by DM will be to show that recovery has been completed on OPREC and the Child Benefit system.

OPREC action

  • Update OPREC notepad “Fully recovered OPREC and CBUS updated”.
  • Update OPREC to show recovery; to do this:
    • highlight ‘recovery’ and select ‘edit’
    • click on ‘benefit deductions’ tab at the top of the page
    • select ‘edit’
    • select ‘recovery complete’ from the ‘reason for ending’ drop down menu
    • select ‘OK’
    • select ‘recovery’ tab at the top of the screen
    • select ‘terminated’ and ‘OK’.

CBOL action

Open the ‘corres’ indicator on CBOL by using dialogue 3 and transaction number 2.

CBUS action

Weekly paid cases

Update CBCS using CBUS to show recovery; to do this:

  • select ‘C’ screen
  • click on ‘Lost & Ret/Rec’ tab at the top of the screen
  • select ‘no’ from the ‘overpayment outstanding’ drop-down menu
  • select ‘end’ from the ‘long term recovery’ drop-down menu
  • click on ‘Iss Adjs’ tab at the top of the screen
  • enter code 25
  • enter weekly amount of recovery
  • enter start and end date of recovery (a new line is required for each separate amount)
  • select ‘D’ screen
  • click on ‘Misc/Verb Notes’ tab at the top of the screen
  • select ‘short term’ from the note duration drop down menu
  • enter note ‘OP fully repaid no file in Month/Year PA’
  • select ‘E’ screen
  • click on ‘questions’ tab at the top of the page
  • select ‘yes’ from the ‘is the case to be cleared’ drop-down menu
  • select ‘update’.

Four-weekly paid cases

Update CBCS using CBUS to show recovery and issue payment; to do this:

  • select ‘C’ screen
  • enter IOP code 48 (or 49 if the final deduction is on the last week of the payment cycle)
  • enter weekly rates due after deductions and issue full payment from when recovery is complete in the current cycle (or if code 49 used enter the balance due to customer for the final week) (consider uprating)
  • click on ‘Lost & Ret/Rec’ tab at the top of the screen
  • select ‘no’ from the ‘overpayment outstanding’ drop-down menu
  • select ‘end’ from the ‘long term recovery’ drop-down menu
  • click on ‘Iss Adjs’ tab at the top of the screen
  • enter code 25
  • enter weekly amount of recovery
  • enter start and end date of recovery (a new line is required for each separate amount)
  • select ‘D’ screen
  • click on ‘Misc/Verb Notes’ tab at the top of the screen
  • select ‘short term’ from the note duration drop-down menu
  • enter note ‘OP fully repaid no file in month/year PA’
  • select ‘E’ screen
  • click on ‘questions’ tab at the top of the page
  • select ‘yes’ from the ‘is the case to be cleared’ drop-down menu
  • select ‘update’.