Housing association homes

Skip contents

Complaints

Follow these steps if you have a problem with your housing association home:

1. Complain to your landlord - they should have a complaints policy that you can follow.

2. Contact the Housing Ombudsman if you and your landlord cannot resolve the problem.

To contact the Housing Ombudsman, you can:

• fill in an online complaints form
• email
• call

Housing Ombudsman
[email protected]
Telephone: 0300 111 3000
Find out about call charges

View a printable version of the whole guide