Product Safety Report: woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) (2411-0062)
Product Safety Report for woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) presenting a risk of injuries.
Summary
Product: woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020)
Hazard: The product presents a risk of injuries as it has been identified that the cranks can fatigue and break in use.
Corrective action: The manufacturer has initiated a modification programme to correct the safety issue.
Product information
| Type | Hobby / sports equipment – Children’s bicycle |
|---|---|
| Brand | woom |
| Models | woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) |
| Country of Origin | Austria |
| Product Description | The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard. |
| Product Report and Image |
Affected products
| Product name | Sales period |
|---|---|
| woom ORIGINAL 6 (26”) | 2016 to 2020 |
| woom OFF/OFF AIR 5 & 6 | 2019 to 2020 |
Hazard
The cranks on the affected models can fatigue and break during use, which could result in the user falling from the bike and injuring themselves.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Corrective action
Modification programme.
Woom requests that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist.
Please access the Online Crank Checker here: https://www.surveymonkey.com/r/BZJQDB3 to check if your model is affected. If yes, order the newest woom crankset for free and find your nearest woom dealer using the woom retailer search function: https://intl-checkout.woom.com/apps/dealerlocator. Once you have located your nearest dealer, you can make an appointment to get your cranks replaced for free.
Please access the woom safety notice here: https://help.woombikes.com/article/1242-safety-notice-cranks for further details. For any further questions please contact [email protected].
Additional information
PSD case number: 2411-0062
Notified by: Local Authority Trading Standards