Repay and manage benefit money you owe

Use this service if you need to repay money to the Department for Work and Pensions (DWP).

There’s a different way to repay benefit money to the Department for Communities if you live in Northern Ireland.

This service is also available in Welsh (Cymraeg).

If you’re getting benefits

Your benefit payments will be reduced until you’ve paid back the money.

You can use this service to:

  • check how much you owe
  • check when you will have repaid the money
  • get help and support to make repayments

If you’ve stopped getting benefits

You can use this service to:

  • check how much you owe
  • set up regular monthly payments
  • manage an existing Direct Debit or flexible payment plan
  • pay back what you owe in full
  • get help and support to make repayments

You’ll need a credit or debit card to make a payment through this service. Your bank may charge you a fee if you pay by credit card.

Sign in to the service

You can sign in with the security code in your letter from DWP or with GOV.UK One Login. You’ll be able to create a GOV.UK One Login if you do not already have one.

Start now

Other ways to pay if you’ve stopped getting benefits

If you’ve stopped getting benefits, there are other ways to repay the money.

Pay using Direct Debit, debit card, cheques or cash

Contact DWP to:

  • set up monthly repayments by Direct Debit
  • make a payment using a debit card
  • request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647
Textphone: 0800 916 0651
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 916 0647
Video relay service for British Sign Language (BSL) users - check you can use the service
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7:30pm
Find out about call charges

Check the contact centre opening times over Christmas and New Year.

Pay using online banking

If you’re paying from a UK bank account, use the following details:

  • account name - DWP Debt Management
  • sort code - 60 70 80
  • account number - 10025634
  • payment reference - the reference number on your letter from DWP or your National Insurance number

If you’re paying from an overseas account, use the following details:

  • account name - DWP Debt Management
  • account number (IBAN) - GB30NWBK60708010025634
  • bank identifier code (BIC) - NWBKGB2L
  • payment reference - the reference number on your letter from DWP or your National Insurance number

Get help with your repayments

Contact DWP Debt Management if you need help managing your repayments. They can talk you through your options, including what you can afford to pay.

DWP Debt Management contact centre
Telephone: 0800 916 0647
Textphone: 0800 916 0651
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 916 0647
Video relay service for British Sign Language (BSL) users - check you can use the service
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7:30pm
Find out about call charges

Check the contact centre opening times over Christmas and New Year.

Contact centre opening times over Christmas and New Year

Date Opening times
Monday 23 December 2024 Open 8am to 7:30pm
Tuesday 24 December 2024 Open 8am to 5pm
Wednesday 25 December 2024 Closed
Thursday 26 December 2024 Closed
Friday 27 December 2024 Closed
Monday 30 December 2024 Open 8am to 7:30pm
Tuesday 31 December 2024 Open 8am to 5pm
Wednesday 1 January 2025 Closed
Thursday 2 January 2025 Open 8am to 7:30pm