Apply for attendance allowance Beta amber evidence review
Service Standard assessment report Apply for attendance allowance 08/11/2024
Service Standard assessment report
Apply for attendance allowance
| From: | CDDO |
| Assessment date: | 08/11/2024 |
| Stage: | Beta amber evidence review |
| Result: | Green |
| Service provider: | DWP |
Previous assessment reports
Service description
Attendance Allowance (AA) is a disability benefit for those over State Pension age, which aims to support people with care needs to live independently for longer. Citizens can currently only apply for Attendance Allowance using a paper application form.
This service aims to solve the problem of:
- lack of awareness of the disability benefit
- complex and hard to navigate application processes
- user anxiety leading to financial difficulty
- reliance on a complex support network
- lengthy processing times
- outdated DWP legacy systems (longer-term)
Service users
This service is for:
- people with disabilities and care needs who are over State Pension age
- people who can legally act as the person with a disability and care needs for financial matters
- supporters of people with disabilities and care needs
- DWP and their agents
1. Understand users and their needs
Decision
The service was rated green for point 1 of the Standard.
5. Make sure everyone can use the service
Decision
The service was rated green for point 5 of the Standard.
9. Create a secure service which protects users’ privacy
Decision
The service was rated green for point 9 of the Standard.
10. Define what success looks like and publish performance data
Decision
The service was rated green for point 10 of the Standard.
Next Steps
This service can now move into a private beta phase, subject to getting approval from the CDDO spend control team. The service must meet the standard at beta assessment before launching public beta.
To get the service ready to launch on GOV.UK the team needs to:
- get a GOV.UK service domain name
- work with the GOV.UK content team on any changes required to GOV.UK content